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Hi.
I want to say that John and I noticed from your help ticket we have some room to improve our help system. I would like to say this is on us as we have not defined better for the team Help vs Critique and I want you to know we will be working on making sure to have this guide us to a better response in the future. I sent an image for you to reference in my reply and I am sure we can help you get to a better reflection
Art Hugs
Cinnamon